Case Studies & References

Let Our Experience Assist You

Through experience, Quay Pacific has discovered countless opportunities to save strata corporations thousands of dollars—even hundreds of thousands of dollars a year. We are willing to roll up our sleeves and offer advice that may cause us additional work in the short term, but provides long term, lasting benefits to property owners.

Please take the time to review the attached case studies of a few examples of our projects. We believe we offer what everyone is looking for in a management firm.



Case Studies

158 Unit townhouse site in 42 clusters

Managed since March 2002

Assignment: Painting and Deck Restoration Project
Result: Greater client satisfaction and $50,000 savings


The painting project involved bi-weekly site visits to ensure the contractor was performing work as specified. Management scheduled work with the contractor, provided notification to the residents, provided progress reports to council and coordinated the completion of all deficiencies. This project was in excess of $250,000 and was completed in three phases as quoted. Quay Pacific Property Management Ltd. was requested to perform the supervisory duties after council became disappointed with the services of MPDA (Master Painter and Decorator Association). Quay Pacific provided superior supervisory services to the corporation resulting in less resident and council frustrations.

The deck restoration project was initiated by Quay Pacific when an owner discovered a rotted deck beam. Management coordinated with the caretaker a unit by unit inspection of the decks. In a building less than 72 years old, one does not expect beams to become dangerously rotted. Management outlined to council proposed solutions and projected costs, contracting a consultant qualified to detail the scope of work. A quote was obtained to complete the work at a cost greater than $5,000 per deck. Quay Pacific, aware of the carpentry skills of the caretaker, recommended the work to be completed in house. To finish the project in a timely manner, an additional carpenter was hired to work alongside the caretaker at an hourly rate. To ensure quality, an engineer was contracted for specifications on scaffold and jack placement and construction details.

The caretaker and assistant carpenter were able to complete replacement of the decks at one quarter of the cost of the quoted work. This resulted in savings to the corporation of over $50,000.
26 Commercial Retail Unit Shopping Plaza
50 Unit Residential Suites

Managed since April 2005

Assignment: Reduce Maintenance Fees
Result: Savings of $10,000 in first operating year


This project was built in 1996. The mixed use residential / commercial section was the first of three phases. The second and third phases had not been constructed. The residents and commercial units faced maintenance fee increases every year.

Every Owner who attempted to sell their strata lot was faced with buyer inquiries as to the high maintenance fees. Previous management companies were unable to, or not interested in, reducing maintenance fees. Quay Pacific Management Ltd. was given a three year contract and a mandate to reduce maintenance fees.

Quay Pacific arranged insurance quotations and obtained the same coverage with an 18% reduction in premium. This was a savings of $5900 annually. A review of the water bills led to a discovery that the residnetial section of the mixed use complex was being incorrectly billed for water consumption. Quay Pacific obtained authority from the City of Coquitlam to rectify the situation. This eliminated an annual expense of $8300. The Corporation has received a rebate for the erroneous billing.

A number of service contracts were reviewed in 2006, resulting in additional savings of over $5000 annually. The corporation has now reduced its operating expenses by over $20,000 per year.

After 10 years of steady maintenance fee increases and special assessments, Quay Pacific presented them with their first budget ever with a DECREASE in fees which was approved by the owners in 2007.

Testimonials

RECOMMENDATION
Quay Pacific has been our Strata Management Company from July 2012 when our Strata was formed. Although it's always difficult starting a new strata, Quay Pacific has been excellent, always on the ball when contracts are expiring, helping us through tough financial and legal situations, and knowing the regulations and requirements of our municipality.
Our manager is attentive, knowledgeable and quick to respond to any requests. On many instances she has gone above and beyond what is required, and is always ready to help and give advice.
As someone who is dealing with being on a strata for the first time in a new building, I can personally say I would not have made it this far without the help of Quay Pacific and our Property Manager.
We are extremely happy with the service we have received from them and would recommend them to any strata as a great management company.
Kandis I.: Vancouver BC
HIGHLY RECOMMEND
I wanted to express my satisfaction with the services provided by Quay Pacific Property Management Ltd. during my experience as a Council Member at Kensington Court, Strata Plan LMS 2210.
I have found the staff at Quay Pacific, most notably our current Property Manager and Dan O'Hearn, President to be of top quality and have always dealt with me in a timely, professional, and helpful manner.
When Quay Pacific took over the management duties, our Strata Corporation had several issues which needed solid attention. Our corporation faced increases in maintenance fees every year. Quay Pacific was able to provide Insurance coverage at a reduced premium and helped restructure our site maintenance requirements by going from a full time caretaker to janitorial services only.
In addition, Quay Pacific also reviewed the water billing, which lead to a discovery that the residential section was being incorrectly billed, and rebates upwards of $13,000 is expected to be received from the city.
The above actions have resulted in savings of thousands of dollars per year in maintenance expenses, and the first decrease in maintenance fees has approved for the 2007-2008 fiscal year.
If I were to purchase a strata condo in the future, I would look for one managed by Quay Pacific.
It was a pleasure working with you at the Strata Corporation and I wish you all the best at the Kensington.
Bonnie B: Coquitlam BC
INVALUABLE
As President of the strata council NW2 at Highview Place, I have found the level of service by our current manager from the offices of Quay Pacific Management to be outstanding. He has always dealt with our challenges and concerns in a timely and efficient manner.
The Quay Pacific Team has been an invaluable asset to our strata council by providing sound management advice over the years. As a result, we live in well-maintained buildings, pay law strata fees and have a healthy contingency fund.
Thanks to the effort of employees like Jason, I do not hesitate in providing Quay Pacific Management with the highest recommendations.
Gerrit D. President, Strata NW2
RESPONSIVE AND ACCESSIBLE
I have been both Vice President and President of the Gatehouse Place Strata Corporation since August 2007 when Quay Pacific was retained as our property management firm. The change resulted in an immediate improvement in the day to day services received, and in particular the advice provided when it came to matters of the Strata Property Act.
Our current property manager for the past three years has continued to demonstrate his knowledge of the Act and the interpretation of our bylaws. He has helped our strata council stay on course to accomplish significant goals which were previously being deferred or forgotten.
Our Strata Corporation, LMS 284, is comprised of 125 units in New Westminster, and has three separate buildings.
As council, we have always found Quay Pacific to be responsive and accessible. Our owners receive timely communication which was a major problem in the past, and the record keeping has been excellent.
I would not hesitate to recommend Quay Pacific to a strata council looking for a new property management firm.
Robert W.
ATTENTION TO DETAIL
I have been involved with property management companies since 2001. In my experience, Quay Pacific brings attention to details and commitment to quality service that is simply unmatchable, either by any of the large players or by competitors that compete mainly on price. In addition, the company ownership is collaborative and supportive towards their professional staff, ensuring they bring the most to their job performance both technically and personally.
N. Sideen
CONSISTENT GREAT SERVICE
On behalf of the Strata Council I would like to commend the consistent great service we receive from Louise Gulbransen and Quay Pacific Property Management. Louise always demonstrates a clear knowledge of the Strata Property Act and is quick to offer answers to any questions we present. Additionally Louise will offer alternate courses of action to take to assist us in our decisions.
Our budget has been very well managed by Louise; she is always considerate to our needs and balances them to the cost. She manages to keep our CRF intact as well! Louise managed the switch from our previous company and made it a smooth transition for us; allowing us to get on with keeping things in order at Rae Court.
Some other things to note: Our major roofing project was completed without a single complaint from any owner.
Curtis R.
PROMPT, POLITE, PROFESSIONAL
Our strata has been using Quay for quite a few years now. They bailed us out when our last property management company deserted us. They have done an excellent job with the financial statements, maintenance and social problems of this strata.
Our manager has been dealing with our issues in a prompt, polite and professional manner. I would recommend them to anyone who needs a property management company.
Cal G.
ABOVE AND BEYOND
Quay Pacific has been our Strata Management Company from July 2012 when our Strata was formed. Although it's always difficult starting a new strata, Quay Pacific has been excellent, always on the ball when contracts are expiring, helping us through tough financial and legal situations, and knowing the regulations and requirements of our municipality.
Our manager is attentive, knowledgeable and quick to respond to any requests. On many instances she has gone above and beyond what is required, and is always ready to help and give advice. As someone who is dealing with being on a strata for the first time in a new building, I can personally say I would not have made it this far without the help of Quay Pacific and our Property Manager. We are extremely happy with the service we have received from them and would recommend them to any strata as a great management company.
Kandis I.